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Operations Planning Manager
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- Posted By: Red Recruitment
- Address:
- Contact: 02920 414991
- Date Posted: 16th Jul 2008
- Salary: £30,000+
- Location: Cardiff
- Reference Code: SP08
- Views Since Posting: 81
- Full Description:
Red Recruitment specialise in management and ‘specialist services’ contact centre recruitment across South Wales. With years of expertise, Red is renowned for understanding these pivotal positions – providing the best candidates to the best companies.
Having long and established relationships with multinational organisations as well as smaller independent businesses, we offer the highest level of consultancy recruitment in this chosen market.
Job title
Operations Planning Manager
Benefits
£30,000+ p/a basic salary
Monthly performance related bonus
Fantastic company benefits package.
Job role
My client is a national finance organisation – part of one of the largest banking groups in the UK. This position is located in its flagship office based in Cardiff city centre.
This is a pivotal position to the business and will have remit across multiple sites around the UK. Managing a team of four resource planners and two MI staff, based in Edinburgh. There will be requirement to travel to Edinburgh – approximately once per month.
This role is suitable for an experienced MI / Resource / Operations Manager with a proven track record in a contact centre environment. This position is highly regarded and will enable a long and successful career with access to career progression across the Group.
Job description
· Provide industry-leading measurement and headcount forecasting services to operational managers.
· Provide dynamic intra-day management information and support to all areas of the business, through a highly skilled team, ensuring correct resources are available.
· Responsible for the production of headcount forecast and actual requirements, ensuring they are updated when business forecasts are produced.
· Responsible for the accuracy of annual budgetary forecasts in line with business volumes.
· Manage the production and dissemination of all Management Information (MI) including dashboards produced throughout the operational environment.
· Ensure the MI and resource allocation is constantly reviewed and altered to reflect the business requirements.
· Manage and produce robust resource contingency plans for all areas of operations.
· Use a Consultancy approach to manage operations headcount and related business projects, delivering actions and recommendations where appropriate.
· Manage a team of six direct reports through coaching and development, ensuring a high level of performance outcome.
· Liaise with colleagues across the company and the wider group to ensure we leverage existing tools and techniques.
Skills and experience
Proven MI / resource operations management experience is essential
An holistic view of contact centre operations
Effective leadership and motivational skills
Excellent planning and control skills
Proven team working skills.
Process
Agency registration and vetting
First stage competency based interview
Possible second stage interview/presentation
A full credit check is required for this role.
Contact Sam at Red Recruitment: samp@red-recruitment.com or on
02920 414 991
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