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Technical Helpdesk Advisor
This job has expired, and cannot be applied for.
- Posted By: Pinpoint Elite
- Address:
- Contact: 02920 444040
- Date Posted: 8th Jul 2008
- Salary: £16 to £20,000
- Location: Cardiff
- Reference Code:
- Views Since Posting: 27
- Full Description:
The role of Technical Helpdesk Advisor (Telecoms) will involve:-
Being responsible for the day to day running of the Fibre to the Home (FTTH) network carrying out proactive routines, configuration, maintenance tasks and first line fault management.
Provide a monitoring function on the FTTH based network
Monitor alarm activity and quality of service across the entire network, using all relevant management systems provided
Ensure any fault is cleared within required SLA, escalating faults as required in order to meet these SLA’s
To support external suppliers support teams, field engineers and both wholesale and retail customers with regards to fault resolution and monitor and control of subsequent repair process
Be familiar with all relevant network design and site documentation and be aware of all onsite works
Update existing network designs and insure this is correctly reflected in network management platforms
Assists in the training and development of junior personnel
Applications for the post of Technical Helpdesk Advisor (Telecoms) will be considered from individuals who are educated to degree level, HND or equivalent, ideally have experience within Telecommunications would be an advantage but not essential. Have knowledge of TCP/IP/Ethernet LAN/WAN, basic understanding of Optical Access Networks and knowledge of Data Switching.
In return the company offer a salary of £16 to £20,000 per annum depending on experience, along with excellent benefits and career opportunities.
This is a full time role and flexibility in hours worked will be needed to ensure efficient services are provided to the business, including some weekend working/standby rota requirements
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