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Hays Contact Centres Jobs


Posted by: Hays Contact Centres
View all jobs from Hays Contact Centres
Address: 5th Floor
Summit House
Cardiff
CF10 3BX
Contact Details: 02920 394525
Date Posted 4th Jul 2008
Reference Code: 3852550
View Since Posting: 4
Salary: £26000 per annum + Plus bonus
Vacancy Location: Cardiff
Full Description:
You will be responsible for managing a team of up to 15 telephone sales representatives on a day to day basis which will include:
 

- Effectively managing and motivating reps to achieve the KPI's
- Developing and implementing weekly coaching plans for each sales representative
- Monitoring and coaching of reps and giving practical feedback.
- Holding weekly meetings with individual reps to discuss progress
- Effectively managing and motivating reps to achieve the KPI's
- Liaising with the Sales Director on rep performance
- Excellent communication and listening skills
- Be able to adapt priorities to meet changing demands
- Using initiative to solve problems or suggest improvements
- Meeting and exceeding targets
- Competent at managing a team of sales representatives
- MS Word and Excel skills
- Experience of Sales training would be an advantage