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Contact Centre Trainers – Financial Services
This job has expired, and cannot be applied for.
- Posted By: Red Recruitment
- Address:
- Contact: 02920 414991
- Date Posted: 3rd Jul 2008
- Salary: £18,000 - £24,000
- Location: Cardiff
- Reference Code: SP06
- Views Since Posting: 45
- Full Description:
Red Recruitment specialise in management and ‘specialist services’ contact centre recruitment across South Wales. With years of expertise, Red is renowned for understanding these pivotal positions – providing the best candidates to the best companies.
Having long and established relationships with multinational organisations as well as smaller independent businesses, we offer the highest level of consultancy recruitment in this chosen market.
Job title
Contact Centre Trainers – Financial Services
Benefits
£18,000 - £24,000 p/a basic salary
Monthly bonus
Company benefits package.
Job role
My client is a national financial services business that is experiencing unprecedented growth in its chosen market. I have been tasked to provide experienced trainers to join their successful contact centre in Cardiff. The role will involve creating, adapting and delivering training packages to new and existing contact staff across multiple departments.
Skills and experience
Full working knowledge of training methodology and application.
Ability to conduct a needs analysis to ensure cost vs. benefit gained.
Proven experience of delivery of training packages into a dynamic and fast moving environment.
Proven training delivery experience within a contact centre environment.
Experience designing, adapting and delivering training packages.
Ability to lead, motivate and inspire staff for success.
Good knowledge of the UK financial services industry is desirable.
Process
Agency registration and vetting
First stage competency based interview
A possible second stage interview
A full credit check is required for this role.
Contact Sam at Red Recruitment: samp@red-recruitment.com or on 02920 414 991
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