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Log & Pass Analyst
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- Posted By: Hays Contact Centres
- Address:
- Contact: 02920 394525
- Date Posted: 23rd May 2008
- Salary: £6.20
- Location: Bridgend (CF10 3BX)
- Reference Code: SARLPLOG
- Views Since Posting: 8
- Full Description:
To act as a focal point for all internal and external customers using IT services.
To log calls accurately in Remedy, our call logging system. These positions are on a rota basis, covering times between 7.00am and 7.00pm Monday to Friday.
• Ensure you are logged into the telephone system and ‘ready’ at all appropriate times
• Log all faults/requests/queries with relevant details and to the required standard
• Liase with support teams and third parties • Ensure calls are assigned to the correct team
• Ensure calls are progressing until resolved
• Ensure calls returned to the Service Desk from Support Teams for assigning to another team are moved quickly
• Adhere to ISO9000 procedures
IT qualification desirable.
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