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Log & Pass Analyst

Hays Contact Centres Jobs


Posted by: Hays Contact Centres
View all jobs from Hays Contact Centres
Address: 5th Floor
Summit House
Cardiff
CF10 3BX
Contact Details: 02920 394525
Date Posted 15th May 2008
Reference Code: SARLPLOG
View Since Posting: 92
Salary: £6.20
Vacancy Location: Bridgend
CF10 3BX
Full Description:
To act as a focal point for all internal and external customers using IT services.

To log calls accurately in Remedy, our call logging system. These positions are on a rota basis, covering times between 7.00am and 7.00pm Monday to Friday.

• Ensure you are logged into the telephone system and ‘ready’ at all appropriate times

• Log all faults/requests/queries with relevant details and to the required standard

• Liase with support teams and third parties

• Ensure calls are assigned to the correct team

• Ensure calls are progressing until resolved

• Ensure calls returned to the Service Desk from Support Teams for assigning to another team are moved quickly • Adhere to ISO9000 procedures

IT qualification is desirable.